Privacy Policy

This Privacy Policy explains how Tulum Vibe LLC ("we," "us," or "our"), the operator of La Onda VIP, collects, uses, shares, and protects your information when you use our website, our WhatsApp channel and messaging, and related services (collectively, the "Service"). By using the Service, you agree to the practices described here.

1. Who We Are

Tulum Vibe LLC 30 N Gould St, STE R, Sheridan, WY 82801, USA Email: hola@laonda.vip

La Onda VIP is a brand operated by Tulum Vibe LLC. We are the party responsible for the information described in this policy.

2. Information We Collect

We collect only what we need to run the Service:

• Contact and messaging information. If you subscribe to or message our WhatsApp channel, we collect your phone number, your WhatsApp profile name, and the content and timing of messages you send to or receive from us.
• Information you choose to provide. If you contact us by email or sign up for updates, we collect what you give us, such as your name, email address, and the contents of your message. If you create an account, we collect your name, email address, and the preferences you set (such as event interests and location status). If you sign in with Google or with Facebook, we receive basic profile information from that provider such as your name, email address, and profile photo. We never post anything to your Google or Facebook account, and we do not access your friends, contacts, or posts.
• Usage and device information. When you visit our website, we may automatically collect standard technical data such as IP address, browser type, device type, pages viewed, and referring links, through cookies and similar technologies.
• Interaction data. Which listings, links, or events you click or engage with, so we can improve what we show you.

We use a third-party payment processor (Stripe) to process payments for listing claims and other paid features. We do not collect or store your full payment card details — those are handled directly by Stripe under their own privacy policy. We may retain a record that a payment occurred (such as a transaction reference, amount, and date) but not your card number.

3. How We Use Your Information

We use your information to:

• Send you event updates, recommendations, and messages through our WhatsApp channel after you have opted in.
• Respond to your questions and provide customer support.
• Operate, maintain, and improve the Service and our listings.
• Understand which content is useful so we can make the Service better.
• Personalize your experience — we use the preferences you provide during sign-up (such as event types, music genres, and your status as a local or visitor) and your activity on the Service (such as the listings and events you view, save, or click) to curate the events, recommendations, and communications we show and send you.
• Comply with legal obligations and enforce our Terms & Conditions.

4. WhatsApp Messaging & Opt-Out

We send messages through WhatsApp only to people who have opted in to receive them. We use WhatsApp in accordance with WhatsApp's and Meta's applicable policies.

You can opt out at any time by replying STOP (or BAJA) to any of our WhatsApp messages, or by emailing us at hola@laonda.vip. Once you opt out, we will stop sending you promotional messages. Your use of WhatsApp itself is also governed by WhatsApp's own privacy policy.

5. How We Share Information

We do not sell your personal information. We share it only in these limited situations:

• Service providers. With trusted vendors who help us operate the Service (for example, hosting, messaging infrastructure, and analytics), under confidentiality obligations.
• Payment processing. With Stripe, our third-party payment processor, we share the information needed to process payments for listing claims and other paid features (such as the transaction amount and the details required to complete the charge). Stripe handles your payment under its own privacy policy.
• Affiliate and booking partners. When you click a partner or affiliate link (for example, GetYourGuide or Viator), you leave our Service and interact with that third party under their own privacy policy. We do not transfer your contact list to them.
• Legal and safety reasons. When required by law, legal process, or to protect the rights, safety, and property of our users, the public, or us.
• Business transfers. In connection with a merger, acquisition, or sale of assets, subject to this policy.

6. Third-Party Links

The Service contains links to third-party websites and services. We are not responsible for their privacy practices. We encourage you to review the privacy policy of any third-party site you visit.

7. Cookies & Analytics

We use cookies and similar technologies to operate the website, remember preferences, and understand usage. You can control cookies through your browser settings; disabling some cookies may affect how the website works.

8. Data Retention

We keep your information only as long as needed for the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it.

9. Data Security

We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your personal information, or to withdraw consent. To exercise any of these rights, contact us at hola@laonda.vip and we will respond as required by applicable law.

If you are in Mexico, you have rights under the Federal Law on the Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Particulares), including the ARCO rights (access, rectification, cancellation, and opposition).

11. Data deletion

You can ask us to delete your account and the personal information tied to it at any time — including an account you created by signing in with Google or with Facebook.

Email hola@laonda.vip from the address on your account (or tell us which address the account uses) with the subject "Delete my account". You do not need an account to ask, and you do not have to give a reason.

What happens: we confirm we received your request, delete your account and the personal information tied to it, and remove you from our WhatsApp and email lists. We aim to complete this within 30 days. We may keep the minimum records the law requires us to keep — for example a payment record showing that a transaction happened — and anything we keep is limited to that.

12. International Users

We operate from the United States, and our service providers may process information in the United States and other countries. By using the Service, you understand that your information may be transferred to and processed in countries with different data-protection laws than your own.

13. Children's Privacy

The Service is intended for adults and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Your continued use of the Service after changes take effect means you accept the updated policy.

15. Contact Us

If you have any questions or requests regarding this Privacy Policy or your personal information, contact us at:

Tulum Vibe LLC 30 N Gould St, STE R, Sheridan, WY 82801, USA hola@laonda.vip

Product analytics and session replay

We use PostHog to understand how the site is actually used — which pages people open, which events they look at, and which contact buttons they tap — so we can make the Service better. PostHog processes this for us as a service provider, and we do not sell it to anyone.

PostHog also records session replays: a reconstruction of how a page was used, such as clicks, scrolling and navigation. Anything you type into a field is masked before it leaves your browser, so a replay never shows us what you wrote in a form. Replays exist to fix what is broken or confusing, never to identify you personally.

If you have an account, we connect this activity to it so we can support you and improve what we show you. You can ask us to delete it at any time by writing to hola@laonda.vip.